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my husband and I planed our 40th anniversary with apple to an all inclusive to punta cana we planned this for a year get to the airport at 4:00am we stayed in a hotel the nite before because of the early flight waited 3 hours for the apples travel to show up to be told...
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I didn't like
  • Refunding procedure
  • Emotional distress
#1306568
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Although insurance was purchased for our trip, AV did not compensate us for delayed flights and sleeping on a floor at the Atlanta airport. Will never us this company again, and will advise my friends and family to book their vacations through another company. They...
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1.0
I didn't like
  • Deception by the company
#1289080
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I ended up rescheduling my vacation two days before departure because we euthanized my 14 year old dog. I contacted a rep at Apple and was given misinformation about the cost to reschedule. I called back and spoke to another rep and was advised that the call was...
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Anonymous
Anonymous

Sorry about your dog ; I'm glad you had 14 years. When I tried to post this , it told me to wait 14 seconds ...

2.9
I liked
  • Good deal initially on the package
I didn't like
  • Customer service
#1283922
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AFTER HAVING SPENT 8 DAYS IN A SECOND CLASS ROOM BECAUSE THE KALAPNI OVERBOOKED THEIR FACILITY, I'VE BEEN TRYING FOR 10 EEKS TO GET A PARTIAL REFUND. NO LUCK SOP FAR ==SEEMS THEY CAN'T GET THEIR ACT TOGETHER. APPLE VACATIONS CAN'T JUST SEND A REFUND IN A DAY OR TWO BUT...
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1.0
I didn't like
  • No solution provided
  • Apple anymore
  • Service after sale
#1253697
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My wife and I booked a trip to Mexico with a travel agent through Apple Vacations. We found out 3 days before we were suppose to leave that she was pregnant. We were terrified of Zika and didn’t want to take a chance. We didn’t get the insurance because we knew it was...
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#1168045
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We visited the Occidental Nuevo Vallarta Resort from 11/14/17 to 11/21/17 and had Apple Vacations handle our RT from the airport to the hotel. That's simple enough and worked well except when we departed from the hotel an Apple rep. presented me with a survey that I...
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#1136378
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We had flight issues leaving the US for the Dominican. Apple was in no way helpful in correcting this. Even after finding a flight at a later date they were as equally unhelpful in verifying i could adjust my travel stay by 2 days. I wound up calling the hotel and...
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#1122681
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Apple Vacations - Deposits not given back

I booked a group and had to pay $ 50 dollars per room as the planner . We had to cancel and it is 9 months out from trip. They will not credit me back the $50 per room which is $650 . Now we are 9 months out mind you. Beware do not book a group vacation with Apple vacations
1.9
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1111187
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I went to Punta Cana with my wife and 3 years old daughter, everything was great until we received a phone call on September 5, 2017 at 11:30 pm regarding flight cancellation. Our flight was on September 6, 2017 at 1:35 PM but we got stuck in Punta Cana and we ended up...
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#1099306
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Contact Apple Vacations

Mailing Address:
Customer Care at Apple Vacations
P.O. Box 6500
Newtown Square, Pennsylvania 19073
United States
Phone:
(800) 517-2000
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Apple Vacations Products and Services

I just returned from Punta Cana. What a joke. Apple Vacations is a scam! Save yourself a lot of aggravation and stay away from this company. They own these *** resorts that they stick you at. First of all be aware that a 5 (red) apple resort does not represent a 5 star...
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1.0
#1081262
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