Apple Vacations
Reviews and Complaints
Failed to provide a promised credit
- Zero pros
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT BOOK WITH APPLE VACATIONS
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Verified ReviewerCredit not given
- Refunding procedure
Preferred solution: Full refund
User's recommendation: Avoid this company at all cost, they are thieves
Refind
- Good deal initially on the package
- No solution provided
Preferred solution: Full refund
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Verified ReviewerTravel credit
Preferred solution: Let the company propose a solution
Refuse to refund with trip insurance
Preferred solution: Full refund
User's recommendation: Never ever book a group vacation with them.
Scam took my travel credit.
User's recommendation: Not to book with Apple Vacations.
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Verified Reviewer | Chicago, IllinoisI gave a $1500.00 trip deposit for a trip to Arubra.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund of monies
A group of friends and I scheduled a vacation with Legacy Travel to go to a resort in Montego Bay, Jamaica on March 29th 2020. I was booked in a room with 2 other people.
A few weeks prior to COVID-19 shut down, Legacy Travel stated we can either reschedule or receive a refund with a $250 cancellation fee. I decided to cancel and the remainder of the group did also except for the two ladies I was in the room with. Audrey(whom I'm told no longer works there) sent an email and a text message confirming that I should receive my refund in May. As May was approaching, I reached out to Audrey and asked if she could provide a more definite date of the refund, and she claimed she was unable to provide due to all the cancellations and refunds submitted.
I called my bank to dispute the charges on April 29th because I could not receive any updates from Audrey. June 25, I received a letter from my bank Wells Fargo and was told Apple Travel refused the refund and claimed the funds were transferable credit only. Frustrated, I contacted Legacy Travel and spoke with Lori, I believe. She claimed everyone received their refund who requested except for myself because there as a "chargeback" pending.
When I asked to explain further, she claimed I filed a claim and it in a holding status. I couldn't understand why I was in a chargeback status when the other ladies in the group received their refunds and also filed a claim with their bank. One of the ladies also banks with Wells Fargo. Lori placed me on hold and spoke to Katherine Banks, she advised they were going to expedite my refund and I should receive it in 2 weeks.
NO refund .
Called Legacy Travel on July 16th and asked for Katherine. She repeated the exact same words Lori mentioned it in chargeback status and I needed to clear it with my bank.
I called Wells Fargo, and they stated they could not open up another claim with VISA because Apple Vacations told them it was only transferable. I called Katherine back and told her this. She stated she would do some research and call me back.
She called back and said something different!!!
She now claimed Apple Vacations will not refund me, its only transferable.
WHAT????? She claims she'll do what she can to dispute
My vacation was scheduled in MARCH.
The other two ladies have a new intinerary
THEIR NAMES , NOT MINE.
It's July 22nd and still no updates from Legacy Travel.
Please provide assistance.
- Poor communication
- Given false information to my bank
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arlington, TexasHave not received refund
On June 1, 2020 I requested a refund from Legacy Travel (vendor for Apple Vacations) for a destination wedding in July that was canceled by the couple. Legacy Travel tried to get me to use the travel credit for later instead of getting a refund.
If I wanted a credit, I would have requested one. I told her to proceed with the refund process, and she charged my card $100 immediately. She told me the refund would take up to 90 days because "due to COVID" they are processing a large amount of refunds. Not satisfied with this time frame, I contacted Apple Vacations directly via email and they told me the same thing before I provided them with any reservation info.
I sent them my final invoice which included my reservation info and was told I needed to contact a representative. I did not call so that I could continue to keep written record of all communication. I waited a few days, then on June 4, I emailed Apple Vacations for a status request. They did not respond.
On June 5, I mailed Apple Vacations (attn Accounting/Finance) a demand letter, requesting that they process my refund within 15 business days so that I do not have to take further action. On June 11, I emailed Legacy Travel asking her for a status and she told me again it would take up to 90 days. I then emailed Apple Vacations asking them the same thing AGAIN. They responded 3 days later on June 14, and told me they could not open my attachment (which was the same invoice created with THEIR letterhead that had been sent with the June 1 email), and asked me to provide a confirmation number.
I provided my information AGAIN. I then began to research reviews on Apple Vacations and saw that this was happening to several people and the explanation they provide is COVID. While I understand they may need to keep paying their employees, they should not be using customer refunds to do so. It took them less than 2 hours to charge my card every time I made a payment, but I am expected to wait up to 90 days to get my money back.
I also let Apple Vacations know that if I do not get my refund ASAP, I will pursue legal action.
I am taking every step possible to prevent from having to go that route but they have not handled this issue in a timely manner and it appears many other customers are dealing with the same disregard. This is totally unprofessional and unacceptable!
Preferred solution: Full refund
User's recommendation: Do not book with Apple Vacations
Refuse to release refund for March 2020 trip
- Zero pros
- Customer service
- Service after sale
- Deception by the company
Preferred solution: Full refund
User's recommendation: Don't do business with ALG, Southwest vacations or any other company for which ALG Vacations Corp. is the tour operator.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHold time interminable!
- Good deal on the package
- Service after sale
Preferred solution: Cancel reservation before Aug 3 2020 before they take the balance due and get a refund for my deposite.
User's recommendation: Book direct, do not use Apple Vacations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTakes your money but does not return it
No an official letter has no been sent as they are not answering emails or phone calls
Preferred solution: Full refund
User's recommendation: Do not ever use Apple Vacations
Requested refund mar 22nd. Over 90 days
Preferred solution: Full refund
User's recommendation: Don’t book until covid over
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not stay at Dreams Villamagna Puerta Vallarta
- Good deal on the package
- Privacy in the bathroom
- Food
- Lounge chairs
Preferred solution: Let the company propose a solution
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Hello! I am having the same problem with them.
So frustrating! I have sent emails asking for someone to call me, crickets! When I call I get the run around telling me I have to email them. I do what they ask and get zero response.
Cheap Carribean will be getting my business for now on. I have used them multiple times in the past and never had an issue like this.