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My wife and I booked a trip to Mexico with a travel agent through Apple Vacations. We found out 3 days before we were suppose to leave that she was pregnant.

We were terrified of Zika and didnโ€™t want to take a chance. We didnโ€™t get the insurance because we knew it was a for sure thing. We were told to cancel ( per our travel agent) because it would be best. We canceled Our travel agent emailed customer care and they replied stating that they would try to help get a refund from the airline and resort and asked to send a doctors note which we did.

We havenโ€™t heard anything yet. That was a lot of money for us. Iโ€™m willing to change the dates or get something. Please Help!

We also do not understand why we canโ€™t talk to Apple Vacations about our trip.

We paid for it and our names are on the tickets. Just so unfair!

Reason of review: Return, Exchange or Cancellation Policy.

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