Apple Vacations - Upset and disappointed
My wife and I booked a trip to Mexico with a travel agent through Apple Vacations. We found out 3 days before we were suppose to leave that she was pregnant.
We were terrified of Zika and didnโt want to take a chance. We didnโt get the insurance because we knew it was a for sure thing. We were told to cancel ( per our travel agent) because it would be best. We canceled Our travel agent emailed customer care and they replied stating that they would try to help get a refund from the airline and resort and asked to send a doctors note which we did.
We havenโt heard anything yet. That was a lot of money for us. Iโm willing to change the dates or get something. Please Help!
We also do not understand why we canโt talk to Apple Vacations about our trip.
We paid for it and our names are on the tickets. Just so unfair!
Reason of review: Return, Exchange or Cancellation Policy.
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